Trail Gatekeeper Program: Roles and Skills of the Gatekeeper
Role of the Gatekeeper
The role of the Gatekeeper is to recognize signs and symptoms which may indicate an elderly person is in need of assistance and to refer that person to Trail Gatekeepers. We do not expect Gatekeepers to assume the role of a social worker or counselors. All we request of Gatekeepers, while conducting their daily activities, is to keep a watchful eye.
The role of the Gatekeeper in identifying older people in trouble or potential trouble is essential. Without your help, we would be unable to assist these individuals in maintaining the independence they treasure so much.
Skills of the Gatekeeper
Gatekeeper skills involve showing the same kindness, courtesy and concern you would normally extend to an elderly person during the course of your regular business activities.
Listening and observing are the key ingredients in identifying older people who may be experiencing difficulties. Your willingness to be aware and alert while in the presence of an older person is greatly appreciated.
When dealing with an older person who is extremely agitated or emotionally distraught, using a calm voice, providing gentle reassurance or support and avoiding arguments will help. In other situations where you may encounter an extremely angry, hostile person, try not to take it personally. These reactions may be indications of underlying emotional or mental problems.
